We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information:
- Contact information including email address for delivery confirmation and/or newsletter subscription
- Address information for delivering your order
Your order is discreetly wrapped in plain packaging. The source of your goods remains discreet – the sender address is Healthy Resolutions Pty Ltd. No reference to the nature of your goods is identifiable from the external wrapping. All goods are sealed at the time of despatch.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we use the services of Secure Pay, a major Australian provider of secure electronic payment services. We have physical, electronic and managerial procedures in place to safeguard and secure all the information we collect online.
Secure Pay holds the highest possible level of PCI DSS (Payment Card Industry Data Security Standard) accreditation. Secure Pay is a business of Australia Post and implements strict security standards for Visa and MasterCard schemes.
We never have access to your complete payment details when you place an online credit card order with us. All electronic payments made through our checkout are processed either by by PayPal or Secure Pay a major Australian provider of secure electronic payment services.
Links to External Websites
Our website may contain links to other websites of interest. Please note that when you use these links to leave our website we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and read the privacy statement applicable to the website in question.
Controlling your Personal Information
If you have previously agreed to us using your personal information for newsletter purposes, you may change your mind at any time by unsubscribing using the unsubscribe link sent with email material.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please or email us.
We will promptly correct any information found to be incorrect.
Delivery and Returns Policy
We will replace faulty goods within 12 months of purchase. Please contact us prior to the return of any item to receive instructions regarding the returns process before returning any product. Should you have specific questions in relation to a particular product we ask that you contact us via email before ordering.
Products are non-refundable so please choose your goods with care. We cannot assume responsibility for incorrect orders.
Downloadable products are non-refundable.
Please ensure that you enter the correct postal address with your order. We are unable to assume responsibility for orders where incorrect postal address has been supplied at the time of ordering.
Any additional costs incurred as the result of incorrect order or postal details being provided at checkout are the responsibility of the purchaser.