When you order via our secure site, the only personal information we receive is your name, delivery address and email address. Your email address is obtained only for the purpose of contacting you if necessary regarding the status of your order. You have the option of providing your phone number when ordering, again only as a means of us contacting you regarding your order. You are most welcome to order under another assumed name and PO Box to ensure your complete anonymity.
In order to keep your purchase discreet and private, you will receive your goods as having been sent from “Healthy Resolutions Pty Ltd”, rather than from “Pelvic Exercises”.
Secure Pay holds the highest possible level of PCI DSS (Payment Card Industry Data Security Standard) accreditation. Secure Pay is a business of Australia Post and implements strict security standards for Visa and MasterCard schemes.
Out website pelvicexercises.com.au never has access to your full credit card details when you place an online order with us. All electronic payments made through our checkout are processed either by by PayPal or Secure Pay a major Australian provider of secure electronic payment services.
We will replace faulty goods within 12 months of purchase. Please contact us prior to the return of any item to receive instructions regarding the returns process before returning any product. Should you have specific questions in relation to a particular product we kindly ask that you contact us via email before ordering.